One dashboard. Every client's properties.

Sign up and create a separate company for each owner client. Each company has its own properties, provider roster, and notification settings — so your clients' portfolios stay cleanly separated in one account.

Tenants don't need to register or create an account. They can submit a request by texting the DisasterChief number, or by visiting the web form and entering their phone number — DisasterChief routes the request to the right property automatically.

Add the maintenance providers you work with. DisasterChief supports three types, each with its own outreach behavior:

• Staff — your own employees or on-call team — assigned directly with no estimate step.
• Independent Contractors — individual tradespeople you work with — contacted by text, they submit an estimate you approve before work begins.
• Service Providers — companies with a dispatcher and crew — notified by text or email, they route work internally and submit an estimate for your approval.

Providers can be shared across all your client companies or kept specific to one. DisasterChief routes each job by trade category, with your own staff always given first priority.

When you add a tenant to a unit, DisasterChief sends them a welcome text automatically — introducing the system, confirming their property details, and giving them a link to the web form. They're ready to submit from day one.

When a tenant submits a request, DisasterChief categorizes the issue and scores urgency from 1 to 5. You and the property owner can both be notified — you control who receives what through per-company notification settings.

DisasterChief selects the best available provider from your directory — matched by trade category — and reaches out. Staff are contacted first, then contractors and service providers in order.

If a provider declines or doesn't respond, the next available one is contacted automatically. If no one can be reached, you're alerted so you can step in.

For contractors and service providers, once they submit an estimate you'll see it in your dashboard. Approve with a tap, or reject and have the system move to the next provider.

If your client owner has approval authority enabled, they can approve estimates directly — without routing through you.

Once approved, the provider receives the tenant's contact info and coordinates access and timing directly. Tenants are notified automatically — no messages to relay, no updates to chase.

Mark the request resolved from your dashboard. The tenant receives a confirmation text; once they confirm (or 24 hours pass), the request closes automatically.

Every step — submission, triage, outreach, estimate, approval, and resolution — is preserved in a timestamped audit log your clients can view.