How DisasterChief works for your company
DisasterChief connects property owners and managers with service companies like yours. Job requests go directly to your dispatcher — by text or email — so your team can respond and route work without delay.
The Process
Your dispatcher receives a job notification
When a maintenance request comes in that matches your company’s trade categories, DisasterChief notifies your designated dispatcher — by text or email, depending on what the property manager has on file.
“DisasterChief on behalf of Shoreline Properties: Hi, we have a plumbing request at 412 Oceanview Dr. Please review and respond via the link below.”
If your company uses email, a formatted message with the full job details is sent to your dispatch address instead.
Review the job details
The notification includes a secure link to a job page with everything your team needs to assess the request: the type of issue, the tenant’s description, the property address, and any photos or video they uploaded.
Your dispatcher can open this on any device — no account or login required.
Accept the job and assign it to a team member
If your team is available, tap Accept on the job page. If you can’t take it, tap Decline — the property manager will be notified and can reach out to another provider.
Once accepted, open the job in your technician dashboard and use the Assign Team Member picker to select which technician on your roster should handle it. DisasterChief will send them an text with the job details and a link to the job page — no separate call or message needed.
“DisasterChief: You’ve been assigned a plumbing job at 412 Oceanview Dr. Tap the link for full details and tenant contact info once the estimate is approved.”
You can reassign to a different team member at any point before the job is completed.
Submit your estimate
Enter your estimated cost for the job directly on the job page. This is the amount the property manager sees when they review your estimate — so it should include any markups or fees your company applies.
Add any notes for the property manager — availability windows, access requirements, or anything else that helps them make a decision.
The property manager reviews and approves
The property manager is notified of your estimate and reviews it in their dashboard. You’ll receive a confirmation or follow-up once they’ve made a decision.
Your crew gets the green light
Once approved, your dispatcher receives a confirmation with the tenant’s name and contact number so your crew can coordinate access directly — no back-and-forth through the property manager.
“DisasterChief: Your estimate of $425 has been approved. Tenant contact: Jane Doe — (555) 867-5309. Please coordinate access directly with them.”
Good to know
Text or email — your choice
Notifications go to whichever contact method your property manager has configured for your company. If you’d prefer email over text (or vice versa), let the property manager know and they can update your record.
No login required for the job page
Every notification includes a unique link for that specific job. Your dispatcher opens it in any browser — no account, no password. The link reflects the current status of the job at all times.
Scope changes on-site
If your crew arrives and finds the job is more extensive than described, contact the property manager before doing any additional work and agree to a revised estimate.
Multiple property managers
If your company works with more than one property manager using DisasterChief, each one manages their own record for your company independently. Job notifications from each manager arrive separately.
Invoice tracking
After a job is complete, you can log the final invoice number and amount directly on the job page. The property manager sees this in their dashboard — no separate email or spreadsheet needed.
Assigning team members
After accepting a job, your dispatcher can assign it to a specific technician on your roster directly in the DisasterChief technician dashboard. The assigned tech receives a text automatically — no need to relay the details manually. You can update or clear the assignment at any time before the job closes.
Build your team roster by adding each technician’s name and phone number in the Roster section of the work management site.
Want to work with property managers on DisasterChief?
Create an account on our work management to view and manage all your company requests in one place. It’s free and only takes a minute to sign up. When you register, you can also set the trade categories and service areas your company supports to get matched to the most relevant jobs.
Any property owner/manager can manually add you but if you would like to appear for property managers looking for services your company provides in your service area, you can register to be added to our suggested match list.
This is optional but helps your company get discovered by more property managers and receive more job requests.